MapIntel Pro support

Help for Windows research, CRM, MapIntel WhatsApp Connect and your account.

Use the fastest route for the part of the platform you are working with.

A

Account and sign-in

Email registration, Google sign-in, password access, desktop credentials and session questions.

W

Windows application

Installation, browser mode, query controls, exports, updates and desktop error reports.

C

Customer CRM

Customer records, notes, reminders, synchronization, filters and CSV downloads.

O

MapIntel WhatsApp Connect

Official Meta, Existing Number and Virtual Number setup, Smart Method, contacts, templates, synchronization, campaigns and current connection status.

P

Plans and exports

Daily allowances, Unlimited plans, reset time and export accounting.

N

Signal Center

Opt-in MapIntel Pro service announcements and notification troubleshooting.

Still need help?

Email the team from your registered address and include the exact issue, page or application version.

support@trydataverse.com
Before contacting support

Three checks resolve many account and application issues quickly.

  1. Confirm the current version.Open the Windows Help menu or account workspace and note the displayed MapIntel Pro version.
  2. Refresh the correct workspace.Use the page refresh control for web data, or restart the Windows application after a completed update.
  3. Capture the exact response.Include the visible error text, affected page or command and whether the issue occurs in another browser or device.

For product scope and common questions, review the MapIntel Pro FAQ. For installation, use the download and installation page.

Desktop diagnostics

Send a complete technical analysis package

In MapIntel Pro for Windows, open Help → System Health & Diagnostics. Synchronize queued diagnostics, then choose Export analysis package. After a freeze or restart, reopen the application once before exporting so the previous incomplete session and available Windows reliability events are included.

Local first

Errors and health samples remain safely queued when the internet is unavailable and synchronize after authenticated sign-in.

Complete coverage

Main-thread, background-thread, interface, discovery engine, import, export, Tally, cloud and WhatsApp failures use one diagnostic timeline.

Privacy filtered

Credentials, tokens, email addresses, phone numbers, discovery query text, customer records and lead rows are excluded or redacted.